West Somerset Restoration Quality Statement
West Somerset Restoration aims to provide defect free products and services to the customer within an agreed budget.
West Somerset Restoration operates a Quality Management System specific to the engineering industry and strives to improve the effectiveness of the system in order to learn and develop.
West Somerset Restoration has a continuing commitment:
- To ensure that customer needs and expectations are determined and fulfilled in order to achieve full customer satisfaction.
- To conduct management reviews of the effectiveness of the Quality Management System.
- To ensure that the availability of suitable resources is consistent with the requirements of the task.
- To ensure that the importance of meeting customer needs and legal requirements is communicated throughout the workforce.
The structure of the Quality Management System is defined by the Works Engineering Manager. All employees and volunteers must understand the requirements of the quality policy and must abide by rules as defined by the Works Engineering Manager at all times.
West Somerset Restoration monitors it's quality performance and implements improvements as and when appropriate.
West Somerset Restoration Works Administrator.
